Privacy & Data
Policy

01

Who We Are

Heaven Communication ("we," "us," or "our") is a luxury communications agency. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, interact with our content, or use our services.

Our website address is: www.silviaparadiso.com

02

Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, username or similar identifier.
• Contact data: email address, phone number, billing/postal address.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform.
• Usage data: information about how you use our website, products and services.
• Marketing & communications data: your preferences in receiving marketing from us and your communication preferences.
• Form submissions: any information you voluntarily provide through our contact or registration forms.

We do not intentionally collect any Special Categories of Personal Data (e.g. race, religion, health, biometric data) through our website.

03

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries submitted through contact forms.
• To deliver our services and manage our client relationship.
• To send you marketing communications where you have opted in.
• To improve our website, content, and services based on usage patterns.
• To comply with our legal and regulatory obligations.
• To measure and analyse the performance of our website and marketing campaigns.

We rely on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, legitimate interests, or your explicit consent.

04

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data.

We use the following types of cookies:

• Strictly necessary cookies: essential for the website to function correctly.
• Analytics cookies: allow us to count visits and traffic sources to measure and improve site performance (e.g. Google Analytics).
• Marketing cookies: track your activity across websites to deliver relevant advertising (e.g. Meta Pixel, Facebook Pixel).

You may manage your cookie preferences through the cookie banner displayed on your first visit, or at any time via your browser settings. Please note that disabling certain cookies may affect your experience of the website.

05

Third-Party Services & Analytics

We use the following third-party tools that may collect or process your data on our behalf:

• Google Analytics: a web analytics service provided by Google LLC. Google may transfer data to the United States. You can opt out via Google's opt-out tool.
• Meta Pixel (Facebook Pixel): a tracking tool provided by Meta Platforms, Inc., used to measure the effectiveness of our advertising. Meta may transfer data to the United States. You can manage your preferences via Meta's privacy settings.
• Email marketing platform: [platform name], used to send marketing communications. Data may be processed in [country].

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.

06

Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers who assist us in operating our website and running our business (e.g. hosting providers, payment processors, CRM platforms).
• Analytics and advertising partners as described above.
• Regulatory authorities or law enforcement bodies where required by law.
• Professional advisers including lawyers, bankers, auditors and insurers.

Where we transfer data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place (e.g. Standard Contractual Clauses).

07

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Specifically:

• Contact form data: retained for up to [X] months after your last interaction.
• Client contract data: retained for [X] years as required by law.
• Marketing data: retained until you withdraw your consent or unsubscribe.
• Analytics data: retained in accordance with the applicable platform's data retention settings.

08

Your Rights

Under applicable data protection law, you have the following rights in relation to your personal data:

• Right to access: request a copy of your personal data.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data ("right to be forgotten").
• Right to restriction: request restriction of processing in certain circumstances.
• Right to portability: request transfer of your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at: [email protected]

You also have the right to lodge a complaint with your local data protection authority.

09

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

11

Contact

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact: